Shop Policies

Studio

Our studio is located in Barrie, Ontario, Canada and it is not open to the public (but we do offer local pickup, see below). If you are having trouble choosing colours or require additional service then please email us at fullmoonfibres@gmail.com and we will be happy to help you! We also have a YouTube channel where we host a knitting podcast. There, we talk about our current projects, yarns, project ideas, colour combinations, and upcoming new items for the shop!

Local Pickup Temporarily suspended due to COVID 19 (03/18/2021)

We have temporarily suspended Local Pickup until the summer of 2021. In June we will reassess if we want to offer Local Pickup again.

We offer local pickup for those in Barrie and the surrounding area. Please select Pickup on the first page of our checkout in order to not be charged for shipping. Upon receipt you will be emailed with our studio's address (in the North end of Barrie) and instructions for pickup. Pickup is available every weekday from 9-5. Our studio is closed to the public so we will bring your order out to you.

Shipping

All orders are shipped via Canada Post. For Canadian orders, all orders receive a tracking number. International customers who select Small Packet Air will not receive a tracking number as this rate does not provide one, the Tracked Packet rate will provide you with a tracking number.

If you have placed an order and it has not arrived please email us at fullmoonfibres@gmail.com and we will do our best to track it down. No refunds will be given for missing packages until 60 days have passed since the shipping date.

Returns

All knitting needles, crochet hooks and books are final sale and not eligible for return or refund.

Due to Covid19 we are currently not accepting returns at this time. 

Photography

Due to the settings on different monitors the colour may not be exactly as shown online, we do our best to ensure that all photography is done accurately to the monitors here in the studio.

Wholesale

We offer wholesale! If you are a shop or a maker that is interested in carrying either our yarns or J Hendry Design Co project bags email us at fullmoonfibres@gmail.com and we will send our wholesale information to you!