Shop Policies

Studio

Our studio is located in Barrie, Ontario, Canada and it is not open to the public (but we do offer local pickup, see below). If you are having trouble choosing colours or require additional service then please email us at fullmoonfibres@gmail.com and we will be happy to help you! We also have a YouTube channel where we host a knitting podcast. There, we talk about our current projects, yarns, project ideas, colour combinations, and upcoming new items for the shop!

Local Pickup

We offer local pickup for those in Barrie. Please select Pickup on the first page of our checkout in order to not be charged for shipping. Pickup is available Tuesday - Thursday 10AM to 4PM, if these hours do not work for you then please select a shipping rate. You will receive an email from us once your order is ready for pickup and will also contain instructions for pickup. We have other responsibilities that we need to attend to outside of those hours and we are an online based business. Our studio is closed to the public we will bring your order out to you. Please be careful, our parking lot is very busy and is an industrial zone. 

Shipping

All orders are shipped via Canada Post. For Canadian orders, all orders receive a tracking number. International customers who select Small Packet Air will not receive a tracking number as this rate does not provide one, the Tracked Packet rate will provide you with a tracking number.

If you have placed an order and it has not arrived please email us at fullmoonfibres@gmail.com and we will do our best to track it down. No refunds will be given for missing packages until 60 days have passed since the shipping date.

Returns

All knitting needles, crochet hooks and books are final sale and not eligible for return or refund.

Due to Covid19 we are currently not accepting returns at this time. 

Photography

Due to the settings on different monitors the colour may not be exactly as shown online, we do our best to ensure that all photography is done accurately to the monitors here in the studio.

Wholesale

We offer wholesale! If you are a shop or a maker that is interested in carrying either our yarns or J Hendry Design Co project bags email us at fullmoonfibres@gmail.com and we will send our wholesale information to you!